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Return & Exchange Policy

You can only return an item that was ordered through the Bepharmacy Online Return page. We will screen all return requests for fraud, abuse and suspicious activity. Any element of suspicious activity, fraud, bad faith or abuse will lead to immediate rejection of the return request.
You may found the return and exchange page after you login through your own respective account under the 'my account, order history'. Please screen the order completely and if any fault and fraud is found, you may proceed to request a return/exchange while reviewing your order.

Return / Exchange Policy

Cancellation
    - Request for cancellation if product has not been dispatched after payment completion.

Return

    - Request for return within 7 calendar days following delivery date.
    - Check seller’s approval on buyer’s request.
    - Buyer sends product in question to seller.
    - Seller receives and checks returned product
    - Seller approves return and return is completed.

Exchange

    - Request for exchange within 7 calendar days following receipt of delivery.
    - Check seller’s approval on buyer’s request.
    - Buyer sends product in question to seller.
    - Seller receives and checks returned product
    - Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.  But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

    When request due to change of mind is made after 7 calendar days following delivery date